Instead of raising prices again, Netflix may have to lower its subscription costs in Italy. A court in Rome recently ruled that Netflix owed its Italian users a refund for price hikes between 2017 and January 2024 and a reduction to previous subscription costs. On top of the refunds, Netflix Italia would have to inform its affected subscribers of their right to a refund.
The lawsuit was originally filed by Movimento Consumatori, a consumer rights organization based in Rome. The group’s president, Alessandro Mostaccio, said in a press release that more than 25,000 Netflix users have complained to Movimento Consumatori that they’re not satisfied with the price increases over the years. According to the lawyers representing the consumers, Premium subscribers are entitled to a refund of roughly 500 euros, while Standard tier customers should get back about 250 euros.
Mostaccio also said that if Netflix doesn’t immediately reduce prices and refund its customers, the consumer rights organization would pursue a class action lawsuit to recover funds. A Netflix spokesperson told Reuters that it would appeal the Italian court’s ruling, adding that the company takes “consumer rights very seriously and believe our terms have always complied with Italian laws and practice.” On the other side of the world, Netflix again raised prices for its US customers, this time across all of its subscription tiers.
